RETURN DEPARTMENT IS THE ABSOLUTE WORST

0/5. I ordered a washing machine on 18 July 2022. When it arrived, we noticed that a part that was needed for installation was missing.

I logged a return for this product on the 25th of July (the day of delivery), and selected the option of them replacing the product with one that has all the parts needed for installation. The courier kept on rescheduling the delivery so I ended up reaching out to the Takealot Twitter account.

They reached out to the courier who said they’ll collect the return on 28/07/22 (they didn’t), then they rescheduled to the 03/08/22 (they didn’t collect), then it was rescheduled to 08/08/22, then 10/08/22, then 12/08/22, then 16/08/22. It wasn’t collected.

On the 18/08/22, I went on to the app to track the return, only to see the return was cancelled by Takealot, but it hasn’t even been collected at this point!! I reached out to the Twitter account again, they apologised and logged a new return for me. However, they logged it under the wrong reason which made the whole process more difficult. I was in communication with the returns department via email to correct the reason for the return - but they are all a confused bunch. Every time I had to speak to a new person from the returns dep (this was if they even rep****!), they didn’t think to fami****ise themselves with my case, so they had no idea what I was talking about, which means I had to repeat myself on several emails, while they could’ve just scrolled up and read all the previous communications.

The machine was finally collected today on the 5th of September, MORE THAN A MONTH AFTER I LOGGED THE RETURN. I had a machine standing in the house that I paid for, that I couldn’t even use. This process was a nightmare and it’s not even done - let’s see how long it takes to receive the new one.