1 reviews | Active since Oct 2012
Return declined - Takealot staff cannot reason clearly
I bought a luggage cover based on the size measurements advertised. It arrived and did not fit my bag. So there is an issue in the product description. I had to return the item.
I struggled to get the item back in its original packaging and did not want to tear the original packaging, so I have just sent it back with the item and original packaging in the box. To me it is better than me in the process tearing the original packaging.
My return was declined based on this. So you want to return it to me, then I will put it back in the packaging and hopefully not tear the small packaging, and then immediately send it back to you? Does that sound logical to you?
The item advertising is incorrect. The size I ordered was shown fitting a 66cm bag, yet it does not fit my 66cm bag. So what you are suggesting is that you return it to me again, I try to package it in the small package without tearing it apart, immediately send it back to you and then you have to inspect it again, then refund me and then I can order the smaller size after that?
If I tear the packaging while trying to put it back, what then? The point is your product description contains false information and it must be exchanged.
Just a lot of questions from my side about the wasteful nature of Takealot's return policy.
And no reply since Thursday when I rep**** to an agent asking me for an address to return the item to me, which obviously I will not accept. If this is Takealot's return policy and level of customer care I would prefer to buy at a place where people instead reason logically.
