Return Declined!

On the 08th of November 2023, purchased 5 items worth R911.00 and one item was not up-to standard, package in a bad condition and it looked 2nd hand, used, dusty etc. The item was costing around R300 odd rands, I requested a return so that I can purchase another product, but it was declined still. Till this day no money back, no return item received. At this stage I don't even want the item anymore, I want my money back or y account credited.