Return declined blame shifted

I returned an item with the courier and I am told by take alot saw the item was received broken with a cracked screen and the return is declined and rejected. I spoke to various people via email explaining the item was not broken when I sent I would like to request further investigation. I feel I was treated unfairly I only wanted a replacement my item I sent in working order now I forfit all that money. Due to take alot or the courier company not wanting to claim responsibility and blaming me their client. They still in possession of my item.