Return Declined

I'm very disappointed in the service I had with Takealot. On the 19 April 2021 I ordered a laptop, on 21 April 2021 the laptop was delivered. On 13 July 2021 I saw that the laptop wasn't charging anymore. It shows the charging icon but the battery percentage stays on 0%. I requested for the laptop to be returned, the driver fetched the laptop on 19 July 2021. Two days later I receive and email saying my return was declined, attached in the email are photos showing that the laptop is now charging and it will be returned. This was my response(not mentioning any names of the associate I spoke to via email).

"I prefer the refund, if that laptop is now charging it means somebody fixed it. It wasn't charging while I had it and there's proof of that. So I don't really want the laptop back because if it did that at such early stages, who's to say there won't be more problems in future? I'd rather just buy another one.

Thank you for understanding."

On 23 July 2021 I checked the tracking of the returned item and it says "return concluded". Today(29 July 2021), the laptop was delivered again, after I clearly stated that I no longer want it. I will send it back, that's not a problem.

What upsets me the most is the fact that I had to go back and forth with a few customer service agents explaining what the issue was and making it known that I no longer want the laptop. Today the laptop gets sent back to me by force basically. What's even worse is, my sister called me to tell me that Takealot is here, as I come out of my room, the driver is already ready to go and the laptop is in the house. I go outside to speak to the driver, he sees me in his mirror and speeds away after showing some type of hand sign. Show whatever signs you want, I'm not accepting a defective item.

This is unacceptable and it will not end here. This is not my first time having such a poor experience with Takealot.

If anybody reading this could connect me with somebody more superior that a customer service agent, I'll appreciate it.

Thank you.