Return

Worst experience ever, I purchase from take alot as it is convenient and easy and i am comfortable. I have spent over 20k in the last 6 months using take alot but going forward I am thinking of not using them when I can get the same from Amazon.

I placed an order to move my mum who is over 60 into a new place. The order was delayed so I had to go buy the stuff from another store anyway, I tried cancelling the order but was told it has to be deliverred and only then can i return. I then did what was told, yesterday as I reach Cape Town I get a call from the Takealot driver re: the items, he stated that the items must be brought to the complex gate as he is in a big vehicle.

1. This is not the process, and how do you want my mum to carry all this by herself to the gate when it was takealot that created the delays? 2. He then agreed to go to the house but upon going to collect, he was rude and wanted to give my mum instructions on what and how she must give him the stuff even though it was in the original packaging. 3. The service is really pathetic.

Now, after the collection im still waiting for the items to be reviewed even though the return was processed on my end on the same day that the items were delivered.

This is not service; this is actually daylight theft and not to mention abuse from courier people.

Customer Service with Takealot has gone down the drain.