RETURN COLLECTED BUT STILL BEING RESCHEDULED THREE TIMES ALREADY

I bought a ring on TakeAlot. The ring was too small and therefor the very next day I submitted a request for this ring to be collected. The ring (MRRN-GV9MM-K7JP) was collected on Friday the 26th of January by the very same driver who came to deliver it. Our of respect I wont name him -

The following afternoon I received a message telling me that they couldnt get hold of me and that TakeAlot will reschedule my pickup. I sent an email on the 27th of January at 14:30 to the TakeAlot team. On the 29th I sent another email, this time I got a response from Avela. Up until now I have not received feedback, eventhough yesterday I told the driver who once again came to "pick up" that he already collected my package. He told me that he will phone the department to get it sorted out.

As I am typing this is just received another message from takealot telling me that my return was delayed because they tried to collect my package but couldnt? I HAVE RECEIVED 6 MESSAGES ABOUT RESCHEDULING AND FAILURE TO PICK UP SINCE I SENT MY PACKAGE BACK!

So now who isnt doing their job? I paid for this item, I sent this item back and now I have to follow up as if I work for TakeAlot?

So sort this out and credit my account. It cannot take this long for something to be inspected.