LJ
Lucas J
1 reviews | Active since Nov 2012
25 Sept 2015, 09:12
Return a product but don't receive a refund
On 22 Sep I bought a downloadable game. On the same day I've decided not to continue and completed the return screen, because it was only available for download on 23 Sep.<br> <br> Now Takealot don't want to refund, because its such a product. This is unfair practice as I've notified them in time before the download was available.<br> <br> I want to be refunded - this is how you treat customers fairly! Stop the excuses.
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takealot.com's replyOfficial
25 Sept 2015, 09:45Hello LucasJoubert,
We're sorry to hear of the disappointing experience you've had with this purchase and we appreciate you taking our complaints team's call to address this matter. As discussed they'll look into this with our returns department and the product buyer to see if there's any way we're able to assist with this further.
They'll revert back to you as soon as they've received the necessary feedback.
Sincerely,
takealot.com
We're sorry to hear of the disappointing experience you've had with this purchase and we appreciate you taking our complaints team's call to address this matter. As discussed they'll look into this with our returns department and the product buyer to see if there's any way we're able to assist with this further.
They'll revert back to you as soon as they've received the necessary feedback.
Sincerely,
takealot.com
takealot.com's reply25 Sept 2015, 09:45
Official
Hello LucasJoubert,
We're sorry to hear of the disappointing experience you've had with this purchase and we appreciate you taking our complaints team's call to address this matter. As discussed they'll look into this with our returns department and the product buyer to see if there's any way we're able to assist with this further.
They'll revert back to you as soon as they've received the necessary feedback.
Sincerely,
takealot.com
We're sorry to hear of the disappointing experience you've had with this purchase and we appreciate you taking our complaints team's call to address this matter. As discussed they'll look into this with our returns department and the product buyer to see if there's any way we're able to assist with this further.
They'll revert back to you as soon as they've received the necessary feedback.
Sincerely,
takealot.com