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<p>I ordered 2 kid gps watches. Made the payment and received the watches. I found that 1 of the watches was defective, it did not want to keep the sim card inside the watch. I used the app as they recommend to ask for an exchange. THis was done and I received an email saying that the exchange will take place. Waited for about a week and then received a sms that the courier will pick it up today. Courier came but he had no package for me and does not know about the situation. I kep the package and phone the takelot helpdesk. THe lady on the line apologised and said they could not send a new watch as there is no stock. I received no communication about this. I asked her what am I to do now and she said I have to make a decision about the watch, do I keep it or do I send it back. I was very disappointed by the service and said I want to cancel the whole deal. She then told me she will arrange a courier to pick up both watches. Then after the watches arrives in Johannesburg it will be checked and then after another 5 day will I receive my credit. I told her that this was gifts for my children and I can not wait a week for the courier to come and then another 5 day before my refund is given. THis will put me in the middle of December almost. She said there is nothing she can do about it and that it is company policy. Funny how no policy is delaying the sale if you pay but if the product is defective I am inconvenienced. Online sales is growing like never before and will be the norm in future. THis experience is a lesson to me and other people that the system is very flawed where the client is not at the centre of what companies do. Profit is. The lady then promises me the package will be picked up today to speed up the process. guess what the promise was a lie.</p>