Rescheduling of pick up dates.

I purchased an item and logged a return. The return was logged on 07 Jan 2025. I received a call on 08 Jan asking me if I was home. I noted that I was at work, the consultant then confirmed that the driver will pick up the item on Thursday. Thursday, I waited all day for the driver to pick up only for him to call me after 16:30pm for a pick. I noted that I had waited all day for him and the least he could have done is call to let me know he is on the way before I stepped out. I received a call from the call centre and we arranged for Friday morning. I interacted with one of your consultants who then decided to reschedule the pick up for monday without discussing this with me. I have reached out to their instagram page, haven't heard back from the consultant who rescheduled my pick up. I have noted that I am not home next week so I am stuck with this item because a consultant decided to just change my pick up date. Your drivers also really need to learn to call to ensure one is home prior to dropping off. Other courier companies do it, why can't you?