Request goes ignored

So I was monitoring the site for a specific item waiting for it to become available, a special collectors edition. It never showed up. I lodged a complaint and the response was appalling and showed that the person has no clue how Takealot handles these preorders.<br> <br> It was made worse by the fact that I later found out it was available, just not listed correctly. And sold out now, so double whammy, the person assisting me, could have pointed me in the correct link if they took the time to actually look at their listing and maybe I would be sitting with this desired item.<br> <br> So I lodge another complaint, this time asking something simple, please fix your listing. The person helping me was very helpful, apologized and sent of the complaint to the marketing department. That was the 2 October 2015 but apparently the marketing department has better things to do that fix their listings.<br> <br> This is unacceptable, I am very unhappy about this. I spend vast quantities of money at Takealot but I have this nagging feeling that they are starting to slip just like Kalahari. I don't trust their deliveries to be on time already, now I can't trust their listings to be categorized properly...