BV
Bev V
1 reviews | Active since Sept 2017
29 Jan 2025, 22:23
Request for Refund – Order #*** (Hisense TV still under warranty and credit approved by Hisense)
Hi Takealot Team,
I purchased a Hisense TV on 29 Jul 2022 (Order #***). In December 2024, the LED backlight failed. I contacted Hisense on 2 Jan 2025, and they collected the TV for repair as it was still under warranty. After a lengthy process, the repair company returned the TV broken and irreparable.
Hisense collected the TV again and approved a credit (Credit Approval No.: ***). Despite being told the refund would come from Takealot and after logging multiple calls online, I still have not received any clarity or my refund.
Please credit my card (***56 1474) with the amount of R 7,998.00 by the end of this week. Due to this frustration, I have purchased a replacement TV from another retailer.
Sincerely, Bev
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Replies (4)0
Replies (4)BV
Bev V's updateReviewer Update
06 Feb 2025, 12:55No response from Takealot!
I cannot recommend Takealot and longer as I am still not refunded for a Hisense TV. I purchase it in 2022 via Micropoint WC Pty Ltd on Takealot. Hisense have confirmed credit and say that this will be done via Takealot.
Unacceptable that I cannot get hold of Takealot regarding this. Hisense not forthcoming either.
All I need is the refund into my card that I originally paid with.
I have already replaced the TV as this is the second month of struggling.
I really wish that Takealot would call me on *** as there is no way of tracking this via their website.
I cannot recommend Takealot and longer as I am still not refunded for a Hisense TV. I purchase it in 2022 via Micropoint WC Pty Ltd on Takealot. Hisense have confirmed credit and say that this will be done via Takealot.
Unacceptable that I cannot get hold of Takealot regarding this. Hisense not forthcoming either.
All I need is the refund into my card that I originally paid with.
I have already replaced the TV as this is the second month of struggling.
I really wish that Takealot would call me on *** as there is no way of tracking this via their website.
BV
Bev V's update06 Feb 2025, 12:55
Reviewer Update
No response from Takealot!
I cannot recommend Takealot and longer as I am still not refunded for a Hisense TV. I purchase it in 2022 via Micropoint WC Pty Ltd on Takealot. Hisense have confirmed credit and say that this will be done via Takealot.
Unacceptable that I cannot get hold of Takealot regarding this. Hisense not forthcoming either.
All I need is the refund into my card that I originally paid with.
I have already replaced the TV as this is the second month of struggling.
I really wish that Takealot would call me on *** as there is no way of tracking this via their website.
I cannot recommend Takealot and longer as I am still not refunded for a Hisense TV. I purchase it in 2022 via Micropoint WC Pty Ltd on Takealot. Hisense have confirmed credit and say that this will be done via Takealot.
Unacceptable that I cannot get hold of Takealot regarding this. Hisense not forthcoming either.
All I need is the refund into my card that I originally paid with.
I have already replaced the TV as this is the second month of struggling.
I really wish that Takealot would call me on *** as there is no way of tracking this via their website.
BV
Bev V's updateReviewer Update
12 Feb 2025, 10:39Still nothing forthcoming from Takealot or Hisense despite the credit approval number. Unacceptable that I have still not been refunded, and the buck keeps being passed!
BV
Bev V's update12 Feb 2025, 10:39
Reviewer Update
Still nothing forthcoming from Takealot or Hisense despite the credit approval number. Unacceptable that I have still not been refunded, and the buck keeps being passed!
BV
Bev V's updateReviewer Update
07 Mar 2025, 12:52I have still not received my money back.
I have logged with CGSO - reference: ***
I have logged with CGSO - reference: ***
BV
Bev V's update07 Mar 2025, 12:52
Reviewer Update
I have still not received my money back.
I have logged with CGSO - reference: ***
I have logged with CGSO - reference: ***
BV
Bev V's updateReviewer Update
07 Mar 2025, 14:11New CGSO number Reference Id-GD65VQP7
Complaint is specifically logged 'Imran Govender' <***> who has been non-responsive from January to date
Complaint is specifically logged 'Imran Govender' <***> who has been non-responsive from January to date
BV
Bev V's update07 Mar 2025, 14:11
Reviewer Update
New CGSO number Reference Id-GD65VQP7
Complaint is specifically logged 'Imran Govender' <***> who has been non-responsive from January to date
Complaint is specifically logged 'Imran Govender' <***> who has been non-responsive from January to date