Repulsive Service at takealot.com

Friday the 6th December 2024, I placed an order. I realised I ordered incorrect item, I immediately (the sameday) contact TakeALot customer service to cancel the order. I was advised by Ntombozuko.S unfortunately she can't process the cancelation, and that I have to wait for the order confirmation SMS in order for the cancelation to be processed.

I received the said SMS and I sent an email to cancel the order (the 8th December 2024), which Kent.D confirmed receipt of my email the same day and that he'll escalate the matter/query to the delivery department to cancel the order.

Today the 9th December 2024 I received an SMS of a delivery notification. I immediately contacted the customer service notifying them of this frustration confusion, which Asanda.S advised that she's going to contact the delivery department to contact the driver not to deliver the product to me.

The driver arrived at 11:00 with the delivery of the product that I was trying to cancel since Friday the 6, I advised him that I don't want to receive the product as I am cancelling it. He advised me that if I don't receive/accept the delivery they're going to keep delivering it and will eventually be cancelled after several attempt has been done (which can take up to 5 working days).

I received the order and immediately called to log the return with Kaylin.W, unfortunately we got cut off while in the process. I called in again assisted by Rofhiwa, what an awful repulsive attitude. If you really listen to calls, I'll request that you listen to that one with this Rofhiwa. One of the responses from him that got me really repulsed when I asked him when will the driver come to collect the product (hence the agency of this matter), his response was "all the information will be provided on the email and the SMS you'll receive when the return is scheduled".

I took it upon myself to go to Take A Lot offices herein in Cape Town CBD to drop off the product at the return department at 12:00, in order the receipt of the product to fast track. As I'm typing this email its almost 17:00 and I have not received any notifications that the product is received, the product I personally dropped off at 12:00.

As I advised Ntombozuko.S that I needed to use those funds to order the correct product with the hope that I'll receive it this week still, but with the rate of poor service that is happening at Take A Lot I don't think that is going to happen.

I don't have words to express how disappointed I am with this whole ordeal. And I thought I was doing everything correctly by trying to follow all the procedures and advises I was furnished with. But it seems like all that effort and time wasted has gone in vain.