Replacement of product - collection failure 3 times!

Disgusted, angry, irritated, no more patients! A Christmas gift was defective. I logged for a replacement and collection was arranged for 27 Dec 2017. The collector arrived with a s******, but the product was a Casio Keyboard, so a new collection date had to be scheduled. First issue on your system: The collector should know (at least) the size of the package collecting.

A new date was scheduled for collection the next day, 28 Dec 2017. The collector arrived with a bike...AGAIN. Every time I log a query through the takealot website and every time I get an answer stating how sorry they are, but no one actually takes this in their hand and sort it out!

ANOTHER date was scheduled for collection on 29 Dec 2017 - THE DRIVER DID NOT EVEN SHOW UP!

I have been emailing Calvin and Luke since yesterday, as well as logged another (3rd) request through the website. Seeing the only way to query something is through your website, I am stuck and I can not even escalate this issue with a manager or someone that can actually help me or sort out my problem.

I NEEDED MY PRODUCT DELIVERED BEFORE 1PM TOMORROW, 31 DECEMBER 2017. I NEED THIS SORTED OUT!