Replacement of faulty vacuum cleaner-Your request (CF - RRN-7MQ9A-W9GJ - Bennett Read Tough 12 Wet-Dry-Blow Vacuum Cleaner) has been updated.

I purchased a Bennet Read vacuum cleaner for our rental flat in March 2023. In October our Tennant informed me that the machine was not working properly and it was making a weird sound. I logged a call and requested a replacement. Takelot collected the vacuum cleaner on 31 October 2023. I received emails on 7,11, November apologizing for the delay in the delivery of the machine. On 16 November I was getting concerned and tracked the waybill which indicated that the vacuum cleaner was delivered and my issue has been concluded. I sent a WhatsApp to the Tennant who informed me that she did not receive it. I then followed up with the courier and I was informed that that waybill does not belong to me but another person with a different phone number. Yesterday I succeeded in contacting Takelot telephonically and was assisted by a lady called Bernie who promised she would follow up and would send me an email as soon as she have some answers. I am still waiting for that email. I would prefer to have a full refund and not buy appliances from Takelot ever again. What should have been a simple replacement for an item that cost R1035.00 has become very stressful and shows the incompetence of Takelot when it comes to after-service. ubair.C (takealot.com)

Nov 11, 2023, 13:34 GMT+2

Good day Ursula, Thank you for being so patient and I apologize for the inconvenience caused. I have reached out to the Warehouse regarding the status of your item and the reason for the delay. I'll make sure to follow up with you as soon as I have feedback. If you need any more information or assistance, please do not hesitate to let us know. Kind Regards, Zubair.C