Replacement ISSUE

I have been struggling with a return of a fridge/freezer since 08/10/2020.

The product was dented and I was in the period of moving, so did not remove packaging, when I removed the foam lite the dent was there and must have happened at the packaging stage of the fridge as the foam lite was not cracked or dented even.

I have send them photos with the stickers still on I have phoned numerous times asking to speak to a manager or someone that can escalate the problem. This is not a stationary item that I can live without or that does not inconvenience me as I have to spend additional money on phone calls, driving to the store and not being able to stock up on groceries.

No one seems to care, now the status is another 1-3 business days to assess if they are going to replace the fridge so will I be sitting without it again over the weekend?