1 reviews | Active since Jul 2009
Replacement Fridge also damaged
Today I received a replacement fridge since the previously delivered one had a dent on the door. And guess what?? The replacement unit also has a dent on the door!! I am honestly now wondering why I ever decided to order a large kitchen appliance from Takealot in the first place!
Words cannot describe my disappointment since the past two weeks we've been using a little bar fridge which, as can be imagined, is quite an inconvenience and at this point in time my only hope is that Takealot will maybe get it right the 3rd time around.
I called their customer services department who promised me that they will try to collect the unit today and I hope that another replacement unit, without any dents or defects, will be reaching my home swiftly within the next few days.
Takealot is good for smaller items but larger kitchen appliances seems to be the greater challenge for them and taking into account that Amazon will one day be operating locally, I just foresee dark days unless Takealot seriously have a look at their outputs, especially quality.
I just need to warn consumers who replace major appliances via insurance that they must never ask for a Takealot voucher since these ****s wont give you the money if they can't deliver on the agreement. Taking into account that this is not my fault, Takealot is definitely not customer-centric and this will be the last money I'll be spending with them.
Their QA seem to be non-existent and I can't wait for Amazon to come and close their doors.
I just need to warn consumers who replace major appliances via insurance that they must never ask for a Takealot voucher since these ****s wont give you the money if they can't deliver on the agreement. Taking into account that this is not my fault, Takealot is definitely not customer-centric and this will be the last money I'll be spending with them.
Their QA seem to be non-existent and I can't wait for Amazon to come and close their doors.
I am thankful for this but they need to review their processes.
I am thankful for this but they need to review their processes.