Repeated Incorrect Orders & Poor Customer Service – Takealot

I am beyond disappointed with the service I’ve received from Takealot regarding my dog food order, which has now gone wrong multiple times.

I placed an online order for 12 tins of dog food, but instead, I received only 2 tins — for the fourth time! This is completely unacceptable. I ordered online for the convenience, and now I’m left in a situation where my dog has no food.

To make matters worse, I’ve received no real assistance or resolution despite raising the issue before. This has become a major inconvenience and feels like a complete lack of care and urgency from Takealot’s side.

I am requesting a full refund immediately, and I expect a manager to contact me directly with a way forward. If this is not resolved, I will have no choice but to take this further.

This experience has been nothing short of pathetic, and I no longer feel confident ordering from Takealot after this repeated frustration.