Repaired printer returned without ink cartridges.

I bought a printer from Takealot in April 2017 for R2100 . After a few months it stopped printing in colour. I bought new ink cartridges (3xcolour and black) for R1299 but the printer still did not print in colour. In January 2018 I returned the printer to Takealot for repair/ replacement (The new ink cartridges had not been used). They would not look at it until all accessories were returned - I had forgotten to send back the network cable, so this was returned separately. In February 2018 the printer was repaired and returned to me. The printer was returned to me without a network cable and all the printer ink cartridges were missing. Thus I have been unable to test if the printer is in fact fixed.

I notified Takealot the same day as the printer was returned to me that the network cable and ink cartridges were missing. Since then I have dealt with 11 different people trying to get them to send me ink cartridges and a network cable.

The Takealot supplier insists that the printer was returned to me with ink cartridges (no comment on the network cable). I have a witness who was with me when I opened the box who can confirm that there were no ink cartridges.

Yesterday, 21 April 2018 Takealot informed me that we have a stalemate and the best they can do is contribute R600 towards replacement cartridges. I am completely dissatisfied with this "resolution". I have spent R19279 with Takealot in the last 2 years. I am planning to buy a new microwave in the next week. That purchase will not be with Takealot. Takealot, you have lost a customer.