Rejecting my request for an exchange.

On The 20 August I bought a Bosch washing machine from takealot. This past Monday the machine reset itself and has locked meaning I am unable to use it. I called Bosch who then sent out a Technician to assess. Turns out the sensor is off meaning a new part needs to be ordered from Germany. Germany is currently under lockdown meaning this could take months for the machine to be fixed. I then contacted takealot requesting an exchange. However now they are sending me from pillar to post and I am being told I will have to wait at least a month for my matter to be resolved. The reason I bought a machine in the first place is because I do not want to do handwash. Takealot has given me the most atrocious service and they are not even bothered about assisting me. I am very disappointed as I have been a loyal customer for many years yet when I require their urgent assistance they couldnt be bothered. My washing machine is less than 5 months old yet I am being treated like it is not under warranty.