REJECTED RETURN

I bought an item for my grandson for Christmas to find it broken on opening. I organized a return on Christmas Day to receive an email that visible damage from use was noted and that my return was rejected. I have just received the BROKEN item back. I am convinced this was returned by another customer who may have broken it and just put back on their shelf for the next customer (me) to purchase it. I have heard that someone I know bought a coffee grinder and when they got it, it had old miffy coffee grinds in it!!