Refusing to take ownership of defective products they sell to consumers.

I purchased items from takealot on 2 June 2022 to the value of +R25000 and one of the items that I purchased was the "Joanna 2 Seater Contemporary Linen Couch" of R8000. By 15 July 2022 I logged a return via the app as the couch is of very poor quality. The bottom of the couch had fallen "inn" (I stay alone and mostly, I am the person who sits on it), the pillows are flat and looks extremely tacky. On 17 July 2022, the app indicated that a 3rd party, selected by Takealot should be the ones to assist me and they provided the 3rd party email address to me. I contacted the 3rd party, on numerous occasions, with no response. I continued to contact takealot for help as I purchased the item through their site and without education, no one told me that a 3rd party should be contacted. After numerous failed attempts to contact the 3rd party, Takealot refuses to help me and take the item back - It is now 3 months since I made the first contact with NO ASSISTANCE FROM TAKEALOT.