JE
Jean-Pierre Erasmus
1 reviews | Active since Jul 2011
03 Sept 2024, 07:59
Refusing to supply a ball
I ordered a cricket set for my son, which should include a bat, stumps and a ball. We picked up the set on Saturday, and when opening up the set found the ball missing. I have requested the misisng ball from takealot but they refuse to supply us with the missing ball unless we return the full set. I am not going to take away my son"s cricket set with the hope that we now receive a ball i the next set. I also ordered new grip which we I all ready added to the bat. All we want is the ball that we should have received. I had to struggle to clean the bag the set came in as well, it was not wrapped or packed in box, and was stuck with waybill stickers etx that took aome getting off the bag. I so not want to so that on a new set either. Please give my son his ball I paid for.
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Replies (3)0
Replies (3)JE
Jean-Pierre Erasmus's updateReviewer Update
03 Sept 2024, 09:53They are still nit willing to give us the ball without returning
response
We are terribly sorry to hear that you received an order with missing accessories
Regrettably, we are unable to compensate you without completing a Not What I Ordered return.
By logging the return, we are able to investigate what went wrong and why and then take the necessary steps to rectify the situation.
Should a return not be logged, we would therefore be unable to compensate you as this would hinder the necessary investigation required.
Please refer to S1: Unwanted Products our returns policy which states that:
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
We are terribly sorry that we are unable to accommodate your request.
response
We are terribly sorry to hear that you received an order with missing accessories
Regrettably, we are unable to compensate you without completing a Not What I Ordered return.
By logging the return, we are able to investigate what went wrong and why and then take the necessary steps to rectify the situation.
Should a return not be logged, we would therefore be unable to compensate you as this would hinder the necessary investigation required.
Please refer to S1: Unwanted Products our returns policy which states that:
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
We are terribly sorry that we are unable to accommodate your request.
JE
Jean-Pierre Erasmus's update03 Sept 2024, 09:53
Reviewer Update
They are still nit willing to give us the ball without returning
response
We are terribly sorry to hear that you received an order with missing accessories
Regrettably, we are unable to compensate you without completing a Not What I Ordered return.
By logging the return, we are able to investigate what went wrong and why and then take the necessary steps to rectify the situation.
Should a return not be logged, we would therefore be unable to compensate you as this would hinder the necessary investigation required.
Please refer to S1: Unwanted Products our returns policy which states that:
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
We are terribly sorry that we are unable to accommodate your request.
response
We are terribly sorry to hear that you received an order with missing accessories
Regrettably, we are unable to compensate you without completing a Not What I Ordered return.
By logging the return, we are able to investigate what went wrong and why and then take the necessary steps to rectify the situation.
Should a return not be logged, we would therefore be unable to compensate you as this would hinder the necessary investigation required.
Please refer to S1: Unwanted Products our returns policy which states that:
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
We are terribly sorry that we are unable to accommodate your request.
JE
Jean-Pierre Erasmus's updateReviewer Update
03 Sept 2024, 11:58Good day Jean-Pierre
Thank you for your patience.
Kindly note as mentioned before the only way to correct this for you to receive all the items that were supposed to be delivered is for you to log a return.
As you mentioned the bat has already been used so there is nothing further we can do to assist you.
If you have any further queries please feel free to contact us.
Kind regards
Kimberley du toit
Thank you for your patience.
Kindly note as mentioned before the only way to correct this for you to receive all the items that were supposed to be delivered is for you to log a return.
As you mentioned the bat has already been used so there is nothing further we can do to assist you.
If you have any further queries please feel free to contact us.
Kind regards
Kimberley du toit
JE
Jean-Pierre Erasmus's update03 Sept 2024, 11:58
Reviewer Update
Good day Jean-Pierre
Thank you for your patience.
Kindly note as mentioned before the only way to correct this for you to receive all the items that were supposed to be delivered is for you to log a return.
As you mentioned the bat has already been used so there is nothing further we can do to assist you.
If you have any further queries please feel free to contact us.
Kind regards
Kimberley du toit
Thank you for your patience.
Kindly note as mentioned before the only way to correct this for you to receive all the items that were supposed to be delivered is for you to log a return.
As you mentioned the bat has already been used so there is nothing further we can do to assist you.
If you have any further queries please feel free to contact us.
Kind regards
Kimberley du toit
JE
Jean-Pierre Erasmus's updateReviewer Update
03 Sept 2024, 12:00Takealot not willing to assist at all in this matter. Very bas service recieved.
JE
Jean-Pierre Erasmus's update03 Sept 2024, 12:00
Reviewer Update
Takealot not willing to assist at all in this matter. Very bas service recieved.