Refused to replace a broken headset

I bought headphones from Takealot. It came with a 6month guarantee. After 5 months, the headphones broke. The sounds still works but the headphones snapped at one of the hinges. I returned it and they said that it was declined. No feedback. I tried getting hold of them to find out why, but wasted about 2 hours of call centre calls being dropped. Eventually they said it is user wear and tear, with a photo of where it broke. That is the reason i returned it. They just casually gave me the standard answer or policy...regardless of that it was still under warranty.

Rather go with anyone else. The product quality is getting so bad and the service becomes non-existent.

You have lost a yearlong customer. They'll most likely post a standard "apologise for the inconvenience" reply here but it will fall on deaf ears, like you have been doing to customers now for years.

Don't buy from them.