Refused to refund me

MRRN-FMJ4Q-Y94J —— I logged a return on a jumpsuits which I bought from takealot It was supposed to be a gift I bought it early then when I opened it it was torn Now they declined my return as they cannot refund me !!!! I have been with takealot along time and the service that I am getting now I am going to make sure that all customers of takealot will now not to buy there