Refused return - Terrible after sales service.

I purchased a security camera system through Takealot.com, and after installation, we discovered that the decoder was faulty. They then refused to replace an individual item and wanted me to strip the full system to fulfil the return.

I pushed back. After multiple backward and forward emails, they agreed to replace the faulty part. This was on the 17th of December 2022.

No resolve as yet and now they're ghosting me.

Unfortunately, there is no other way to contact them besides through email. Therefore I can not escalate the matter beyond their helpdesk.

Their customer service really leaves a lot to be desired.

It has been more than two months since I originally submitted the return and I have no doubt that my query is a write-off, as they are not interested in serving their client after they have your money.