Refusal to replace defective goods

<p>I recently bought a Russell Hobbs kettle via Takealot.</p> <p> </p> <p>There is a design flaw on the lid, with the result that it has now broken into two.</p> <p> </p> <p>Takealot / Russell Hobbs refuse to replace the kettle.</p> <p> </p> <p>Instead, they want to take it away to examine for three weeks, before deciding to repair or replace.</p> <p> </p> <p>That's just not acceptable. </p> <p> </p> <p>I need to use a kettle on a daily basis.</p> <p> </p>