1 reviews | Active since May 2017
Refusal to replace an item at the price purchased
<p>I bought a JBL extreme from Takealot, got home and the item was not working. I returned it, stating that I want a replacement and NOT a refund. They said that their specific supplier that supp**** it does not have stock so here is your refund. Now on their site the JBL Extreme is 200+- more than when I purchased it.</p> <p> I have got hold of them and they are stating that this is not their problem this is between you and the specific supplier. They refuse to give me a replacement item (at the price) nor will they give me the difference to get a replacement item from their site. After around 4/5 replies and complaints they summarise as "sorry for inconvenience" </p> <p> </p> <p>I feel as a consumer i bought on takealot and their supplier is not my concern. I bought an item at a price, i selected "Replace" not "Refund" so they should have given me my item at the price i got it for. irrespective of who the supplier was.</p> <p> </p> <p>I am (was) a frequent user of Takealot and i felt that this is not acceptable form a popular online store.</p>
