Refusal to refund - #RRN-fbea-facb

<p>I had purchased a textbook and received it, little to my knowledge funding for the module itself was going to be an issue, so i had to return the textbook, of which in the process i did not touch it as i do not have any study material in order to utilise the book. Upon speaking to a consultant about the return she said everything will be fine as i described the issue to her, soon after i logged my request, it was picked up, a few days later an email came stating that it was denied due to policy, when i had contact them and referred them to the fact that it was not amoungst the list of items that couldnt be returned i had to hold on (for an excuse), it was then said that the book may have been opened and i was told that it looked old, i fail to understand how a product sold to me is considered old when i had it for a couple of days.</p> <p> </p> <p>I would just like a refund for textbook i had bought, nothing more nothing less.</p> <p> </p> <p>I am very unhappy with takealot at the moment and i do not think i will be using their services after this issue, unless they can resolve this matter. </p>