Refusal to correct their mistake of incorrect transaction leading to a loss of R 999,00

TakeAlot made an admin error. They are not even acknowledging they were wrong instead they are trying to cover up with their policy which in my case is incorrect because when I returned the product, I asked for my TakeAlot Account to be credited - and in the past once the return was concluded theMonies would go into that account. I never requested a refund, at all. They made an incorrect transaction and on top of it they claim to have transferred money to an account that has been closed for two months for two months. They have created a mess and refuse to take responsibility for it.