Refusal of Refund or Replacement of Item

I ordered 3 item on Takealot.com om Tuesday, the Delivery was on Wednesday. I only received 2 correct items, the 3rd item was someone else's. I contacted the Guy and asked if he received my parcel because i received his. He informed me that he didn't receive my item, so we arranged that he pick the item up from me as he doesn't stay to far from me. I then contacted Takealot.com to sort the issue. Today i was told that THEY can't help me because i arranged with the Guy to pick his parcel up and not THEM. They also said that thay can't find my item, and that they can't refund or send me a new parcel. This is absolutely the biggest **** or NONSENSE that i have ever been told. THEY don't want to accept responsibility for their drivers. I also told them the driver need to take responsibility for his mistake and pay for my missing item as he is the one that made the mistake, i was just told that it is not his responsibility but mine as i was not supposed to give the Guy his parcel that was delivered by me.

No were on their Website says that it is not allowed to give a person his/her parcel that was delivered wrongfully to someone, if they stay in close proximity.