REFUNDS DUE BY TAKEALOT !

Takealot has the most *********** Staff working in their call Centre, Accounts & Finance departments !

Takealot owe me THREE refunds for the past month; I have been contacting Takealot agents via emails and telecom daily at least three times per day for the past month for my refunds . Takealot has been playing delay tactics, every time I reach out to them to ask when my refunds are going to be paid I am referred to a new agent with a new ticket number and nothing gets resolved . I was asked to send my bank account statements to their agent to proof to them that I have not received the funds from Takealot (so unprofessional) , Upon sending my statements three weeks ago I have not received any positive outcome from Takealot other than their "Finance department is working on the matter" (for the past month ). Yesterday I receive a Proof of payment from one of their agents Abdul , advising me to go sort it out with my bank ; The account number on their proof of payment is not my account number , what a Joke another one of their delay tactics ! I have reached my Wits end with Takealot and have now reported them to the South African Consumer Ombudsman . Takealot has the most lethargic *********** staff working for their company ! I still await my THREE refunds from Takealot