EC
Everan C

1 reviews | Active since Sept 2017

18 Sept 2017, 12:02

Refunds and Pricing - Poor customer relationship

Advise - If you buying from takealot , please ensure you are sure about your item, Issue Faced: I purchased a Phone from them(Monday) ,it stated that it will need to be ordered from a supplier and delivered in 1-3 Days(est Thursday) - after the order they displayed Thursday as the delivery day , come Thursday no notification , i checked the order and it stated Friday ,(Issues1 - delivery date not met)

While on the site i clicked the item number and noticed the price was cheaper by R300, Im shocked as i didnt receive my item and its cheaper, so i email them and query this, asked them to credit my account with the difference on thurday ,after a fuss about i ordered it and its coming from a supplier they cant do that, so i told them il return it and purchase again, cancle my order, they didnt reply,

Friday - the email me and tell me the item is on its way, so i must return it, delivery will be on Monday(Full week later), Monday comes - No item - delivery set to Tuesday , then i get a call from them, querying the issue, some how we cancel the order on Monday before i get deilvery,

Today is Monday - 2weeks from the order of the phone, one week from the cancel of the order, Takealot has stopped replying to my emails from Thursday , im sitting with no phone , no credit and no reply's,

Such ****** and such bad reputation , great product if you know what you getting but very bad or had to get your money from them,

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Replies (1)
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Everan C's update20 Sept 2017, 08:36
Reviewer Update
Its a few days after my post , and takealot has not resolved my issues, No customer feedback , neither have they kept in touch to keep me happy, they cannot ignore a customer,