Refunds and credits missed and no payment - Takealot.com

To whom this may concern: Please take note that your team in the refunds and credits section missed my parcel return and I was not credited on time. I had enquired several times and then only an investigation was started. The returns team also confirmed I had been refunded, which was incorrect information.

The parcel was still stuck at the depot where I returned the item. If I did not call to enquire about my credit, nothing would have been processed as the parcel was somewhere and never made it to the return team.

I had received text messages and it showed my parcel was returned under my profile history but there was no refund. Please be aware fellow customers, this can happen to you. Check your credit history as this will get missed and customer service do not want to call me regarding this issue.

This is very poor service from your side Takealot.com. One of the agent's who assisted refused to put me in touch with his superiors. He merely repeated the same information and cannot explain how my refund or credit was missed.

Kind regards, Unhappy customer