Refund Vs Exchange

I contacted Takealot support asking if they can replace the one broken leg only because I did not want to return this beautiful, big and strong ottoman, I was told that I would have to send it back so that i can get a replacement, whilst still waiting for a replacement I get a message that I'm being refunded,now the price has doubled up, if you ever get a damaged good , decide wisely if you want to return it or keep it. My thing is why was I not informed before returning the item that I might not get it back since it's on special? Why was I allowed to return it and to also be given an option to say I want an exchange when they knew that it can be out of stock or I might not get it back at the same price ? Why was I not informed about the third party when I contacted them asking about the return ? I'm a very loyal Take a lot customer who spends over 10k every year , I'm very disappointed at how this matter was handled, I even asked them to return it back with that one broken leg but they keep telling about the third party .PENNA FURNITURE