Refund Still Outstanding for Undelivered Item (R159)

Unresolved issue concerning an undelivered item (R159), for which I have yet to receive a refund after more than three weeks. As a loyal customer of many years, I find the ongoing delays and repeated promises of investigation disappointing and frankly unacceptable. It’s not about the amount—R159 is not going to break the bank—but about the principle and the lack of accountability. The way this is being handled makes me feel as though my integrity is in question. I have followed up multiple times, and each time I am told that the matter is still under investigation. At this point, I would appreciate more than just vague responses—I would like concrete action and closure.