REFUND request ignored

I purchased a Canon Pixma printer from Takealot on the 21-09-2020. The printer has been giving problems, not connecting etc. I logged a return the first time on the 13-08-2021 and they responded that it was not eligible for return. I logged the request again - return was concluded and I requested that I wanted a REFUND. Takealot took 2 weeks before they decided they want to give me another printer. After many emails back and forth to Takealot, they are persistent on giving me another printer, which I think is a terrible printer with connectivity and takes alot of time and patience, which I do not have. I have sent emails over and over, requesting a refund. Tasneem who was the last person I emailed, specifically requesting a refund, goes above my order and has another printer delivered without my request and confirmation of address for delivery. Which I am not pleased at all about. Whatever happened to client service and request??? Let alone respecting a client. Takealot does not respect clients and instruction! I have been inconvenienced and given a printer which I am not happy about. This was a real slap in my face from Tasneem at Takealot. I have never had to deal with such incompetency in my life!!!