SG
Sherika G

1 reviews | Active since Dec 2022

05 Dec 2022, 15:56

REFUND QUERY

I HAVE BEEN TRYING TO GET MY REFUND FOR THE PAST 2WEEKS....NO ONE BOTHERS TO EVEN TELL ME WHATS GOING ON, I MIST STILL BE I CONVINCED BY USING MY AIRTIME TO CALL THE RIDICULOUS CALL CENTER OVER AND OVER EXPLAINING MYSELF. WHATS THE POINT OF REF NUMBER IF ONE AGENT CANNOT PICK UP FROM THE LAST DISCUSSION... YOU SAY YOUR CALLS ARE RECORDED THEN WHOEVER IS IN CHARGE SHOULD LISTEN TO MY 1ST CALL MADE OB THE 24TH NOVEMBER AND MY LAST CALL MADE 2nd Dec at 11:24. ALL I WANT NOW IS MY MONEY BACK AND NEVER WANT TO DEAL WITH ANY OF THIS SHAMBOLIC SERVICE!!!

A HUGE QUANTITY OF WHAT I ORDERED NEVER CAME, I MADE ALTERNATIVES AND BOUGHT THEM ELSEWHERE. SOWETO HURB AND ITS MESS HAS REALLY MADE ME REGRET THIS SERVICE I JUST WANT THE BACK TO THE ACCOUNT YOU RECEIVED IT FROM AND PEACE OF MIND.

THERE'S ONLY ONE PERSON WHO SEEMED TO KNOW WHAT THEY WERE DOING, HER NAME IS Tebatso... Xola sounded convincing but till this day nothing from him except for a bunch of return calls and messages.

THE REST OF YOUR STUFF IS CLUELESS ON WHATS CUSTOMER SERVICE IS ALL, THEY LAUGH AT CUSTOMERS WHEN WE CALL WITH FRUSTRATION...I NEED THOSE CALLS TO BE LISTENED TO AND FOR SOMEONE TO GET BACK TO ME ASAP Ref *** I REALLY HOPE YOU DONT ASK ME TO REPEAT MYSELF YOUR SYSTEMS ARE USELESS TO SAY THE LEASTS

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Replies (1)
SG
Sherika G's update05 Dec 2022, 16:08
Reviewer Update
Maura.N
Tashreeqh.A
Xola
And 3 more agents including some supervisor guy have no clue what they are doing...there 2of these SPECIFICALLY WHO NEED TO EITHER BE TAKEN OUT OF THE CALL CENTER OR BACK TO TRAINING WITH STRINGENT WARNING BECAUSE THEY MADE A JOKE OUT OF THE WHOLE THING AND NOT HELPFUL LAUGHS AND GIGGLES IS HOW TAKELOT DEALS WITH ITS CUSTOMERS...SAD REALLY...I'M WAITING ON MY MONEY BEFORE I ESCALATE THIS EVEN FURTHER TO THE OMBARDSMAN