Refund process taking over 1 month. Still waiting for refund.

I doubt they would even read this but whatever. I had to send back my faulty soundbar to the supplier myself, which I kind of get. But what really gets me is Takealot refusing to send me a replacement. Now I'm stuck paying this jacked-up price they claim is "26% off," even though it's not.

After weeks of waiting, they finally give me a credit. So I ask for a refund plus the interest I lost because they've been sitting on my money since May 28th. And guess what? They still haven't refunded me.

All I wanted was a replacement. If I knew it would take over a month to sort out this return, I would've never bought the soundbar from Takealot in the first place.

I get they should treat all customers the same, but I've been a customer since they were Take2, and this is how they treat loyal customers? Seriously disappointed in Takealot.