Refund problems delays delays delays

Hi

I ordered things to the value of 15K they were delivered to someone without my permission and I wasn't even called. Things were delivered while I was in Pretoria not even in the same province. I requested a return with full refund into my back bank account after I got the things from my neighbor. The things were were picked up last week Thursday 1st of April 2021.

Takealot have switched off all phones and claim Covid controls while the phones were working during every level of Covid for items permitted for sale. I now have to contact them via Twitter and Facebook as they don`t even have a email for customer care. They can`t tell me where my parcel is but they say it left Kimberley Monday. I am unable to track on the app as it is not updated on the system and they can`t tell me the exact where a bouts of the item.

I am yet to receive payments to my bank account and struggle to get ahold of Takealot easily as they take the whole day to answer when 1 question due to the phones being disconnected.

Regards:

T.Korope