Refund Policy doesn't exist

So I purchased a laptop that got delivered on the 26th of February. Upon arrival, I proceeded to attempt setting it up, I could not even get to work on it for more than 2 minutes before the Operating System crashed. This kept on going on for hours. I decided to change my mind as I was aware that this product will never work the way I want it to, so I logged a return on the same day. the item got collected and was sent to the evaluation warehouse. I wish I had more to say about the further proceedings but that where things ended, almost 2 months later no feedback provided about my refund. I'm the one who has to waste my airtime to call their call-centre. I've spoken to 5 different agents between Feb 26th and now, all of them give me a scripted response of "We'll contact the warehouse and get back to you" which is a blatant lie because none of them has come back to me. But they do have the audacity to request a customer rating after my calls. I now know that if you ever want a refund from takealot.com , prepare to be treated like garbage.