Refund or Deliver Item That was not received

I have ordered 4 items Leisure-Quip 10 Litre Hardbody Cooler - Silver, LMA - Strong Frame Foldable Camping Chair With Carry Bag - Navy Blue, Fat & Starch Blocker, Night-Time Fat Burner Caps & Slimming fat burning tea, Double Sided Barber Hair Sponge Brush but the Fat & Starch Blocker, Night-Time Fat Burner Caps & Slimming fat burning tea was not received I requested that they credit back the R343 back to me or deliver the item again but I am taken pillar to post I am not getting any assistance I spoke to Chesnaye B and Quinita J but they are logging a return for the item that was not receive and I have been receving calls from drivers that they gonna collect the item that was not received I dont know what they are collecting because the item was not received I am so IRATE with TakeALot and their *********** employees