Refund on missing item, the joke that isn't funny.

I'll keep it simple, been a customer for many years, always impressed, so this pains me to say, placed an order. Which was delivered on the 4th of August, but an item a DIY cupboard was missing went to the site submitted a ticket, got a response that Takealot would contact the couriers and investigate, then nothing no call, no email, next week nothing, so I decided to source the item from somewhere else, submitted another ticket asking to refund me my money. Then after another 2 messages I get an email that it had been referred to the warehouse for investigation, nothing again. Starting to lose my temper I complained and said that if they have lost something and it took so long to try resolve why would they investigate with the warehouse, how much longer would I have to wait, pay me back my money and sort out your problems after the fact. Last Friday the template email blah blah sorry will feedback, today still nothing not a peep, another email this morning and once again nothing. Seriously how much longer, why am I the only one sending messages, why is your incompetence now my problem? I didn't give 1 star because I've had nothing but good service till now. You can't call them, I've asked 3 times for a managers contact details, and been ignored. Come on Takealot get it together, 2 weeks to sort out a refund because you *****ed up in the first place? Come on restore my faith in your company.