Refund of delivery fee due to inconvenience imposed on me

Paid for a fridge (plus surcharge of R200) to be delivered today. I also made arrangements for my current fridge to be picked up by the new buyer today. Takealot did not have the decency to inform me that the goods were damaged and will therefore not be delivered. Upon checking the delivery status on my app did I then realise that delivery was cancelled - the last notification received said that delivery will be done today and that was yesterday. I then called the call center because I did not get an email or a call notifying me of the cancellation. I spoke to Zulpha M who said that the goods were damaged and that was the reason for cancellation. She asked if I would like a refund or have the item replaced of stock is available. I opted for the second option because I don't have time to look for a new fridge. Zulpha mentioned that the earliest that delivery can take place is 7 August - this means that I have to stay the whole weekend without a fridge. Due to this inconvenience and lack of courtesy from Takealot, I would like my R200 delivery fee refunded as delivery did not take place as planned. I've requested this on email from Zulpha and I have not heard back. I've also called the call centre again and I was told that I would get a call back in 10 minutes but I'm still waiting for more than an hour. This is unacceptable service!!!