REFUND NOT REFUNDED

I OFTEN BUY FROM OUR VERY OWN LOCAL BIGGEST ONLINE PORTAL. I REQUESTED A CANCELATION OF A PRODUCT, IT DID NOT ARRIVE ON TIME, AND I HAVE HAD NOT ONE FORM OF CONTACT REGARDING MY REFUND AND NOWHERE CAN I SPEAK TO ANYBODY AND THEY JUST DO NOT CARE AS LONG AS THEY HAVE YOUR MONEY, AND YOUR DELIVERY FEE, THEY DECIDE WHEN, WHERE OR HOW LONG THEY KEEP YOUR MONEY FROM YOU. ITS GETTING TOO MUCH WITH THEM. I HAD 2 ORDERS AND LATER ON REMEMBERED I NEEDED TO ADD TO MY ORDER, I PAID TWO SEPERATE -SAME DAY DELIVERY NEXT DAY DELIVERY FEES. AND I AM HIGHLY AGGITATED BECAUSE TEMU IS EASIER, FRIENDLIER AND HAS MORE INTEGRITY WITH OUR MONEY