Refund Not received yet

Good day, I’m not sure why Takealot is taking so long with my refund. On 11 May 2023 I made a purchase (laptop bag + chocolates) but due to a technical glitch the wrong address was selected. (Order #. ***) I tried to do a ‘Address change’ within 5min of making the purchase but it was unsuccessful. The Call Centre agent and I agreed that the only way to ensure I get the gifts in time for Mothers Days would be to make a 2nd purchase (Order #. ***)and then have the first purchase returned and refunded. The items were picked up on 19 May 2023 by Takealot. Since then, I have received the credit for the chocolates but not the laptop bag. Please see below for the “seven” different call centre agents who all promised to resolve this but did not.

Can someone please help to facilitate this refund?

Change of Delivery: Ticket reference: #***May 2023 Iman.H (Re:***) 16 May 2023 : Kamva.K ( Ref no. ***May 2023 Nadia.Dan (Caller ***) 16 May 2023 Zaakirah.A (Re ***) 19 June 2023 Mischay.S (ref ***7) 19 June 2023 Shijaan.W(Caller ***) 22 June 2023 Gillian. L (ref ***) Regards Shaun Peters