Refund not processed correctly

Good day,

I just need to confirm, I recently baught an item from Takealot and the item that was send to me was wrong and was sent back.

I the received some of the money back but not all as I received a voucher as well.

Thing that bothers me, yes I used a voucher when I bought the stuff.

I received a discount voucher for one of the items, and that specific voucher was used for the item which is not for the item that was returned.

Is it fair to send a voucher whereby I actually paid in full for the item?

I would like for the full amount to be refunded for that I can go and buy the item somewhere else.

The initial voucher that was used was for R100.00 for the Castle 410ml promotion The last mail i received back was on the 14 September from Siphamandla.S advised the following: "Please kindly note that your matter will be escalated to the credits and finance department. "

Today is the 21 September already an still awaiting feedback.