Refund not paid

I ordered an item online for collection (Order number: ********** 3) on 18 June and paid for the item using my debit card. I received a payment notification and the estimated delivery date was 19 June. When I checked back on the app the date has changed to 22 June and showed that the item was not in stock although it was in stock when I made the order. Since I needed the item urgently, I decided to cancel the order and to rather purchase it somewhere else. I called in on 19 June to cancel the order and for the money to be transferred back into my bank account. I was told it will take 3 working days for the money to reflect in my account. I also received an email confirming bank deposit refund which also stated that I will receive the money in my account within a few working days. Today, 22 June, I received an email stating that the money has been credited to my Takealot account, although I have specifically requested for the money to be deposited into my bank account and even received confirmation of this via email. I decided to phone the call centre and was told that the deposit was never processed and the agent then processed the deposit to my account and I was told that I should receive the money within 3-5 working days. I then requested to speak to manager because I am now to wait yet another 3-5 working days for money that should have been in my account already. The agent told me to wait on the line and then dropped the call. I phoned back requesting to speak to a manager again. I spoke to Robyn Kolbee who then told me that she can see that the refund was only processed a few minutes ago and that I will have to wait for the money to reflect in my account. This is completely unacceptable since I am in need of the money and had the expectation that it should have been in my account by now. I asked Robyn why the deposit wasn't processed with my initial request although I have received confirmation that it was and she simply said that she didn't know. I would like for this matter to be investigated thoroughly and would like to be compensated for the inconvenience this has caused. I am very disappointed in the level of service received from Takealot and definitely won't be doing business again if this matter is not resolved to my satisfaction.