REFUND NOT PAID

<p>REFUND NOT PAID</p> <p>Alva Heaters returned to Takealot on the 8 June 2017. Received an email from takealot that my refund would be paid into my bank account on Friday 9th June 2017 already. No refund received. This morning I have received an email from them stating </p> <p>"Hi Akashnee Singh -Please be advise that bank refund failed and alternative banking details is needed on order: ********** 7. Order Number: ********** ". I have today the 12th june 2017, been through call centre agents (Nevona Faro and Kelly Divine) who say they cannot assist me to verify with what banking details they do have on the system, instead they will send an email to Finance, no timeframe given as to feedback and refund. I have given the correct banking details to call centre agent Nazreen Khan on Thursday. I am not sure what is happening here . I find your service appallling. </p> <p> </p> <p>Please urgency pay my refund into my nedbank savvy account Urgently. </p>