REFUND NOT GIVEN

I'm only posting on here because there's NO way to contact anyone at Takealot to resolve issues. Your numbers are on voicemail due to Covid-19 (which makes no sense, we're at level 3 already) I sent an email to "***" and i received an automated response saying "customer queries sent to this email address will no longer be rep**** to". and the "contact form" on your website is so well hidden, the FBI wouldn't be able to locate it. My complaint is below. __________________________________

I returned an item to Takealot, still fully sealed, unopened and I requested a refund. Instead I got a Takealot credit. I refuse the credit and would like the money returned into my bank account, which is where it came from.

I never bought the item with a voucher or anything, I bought it with my debit card so I would like a complete refund into my bank account.

Upon logging the return, I specifically chose the “REFUND” option, as there was also an option for my Takealot account to be credited, or for the item to be returned. So why is the option even there if you guys just credit the Takealot account?

I logged the return on 11 June 2020, it’s now nearly two weeks later and my money is stuck in your credit account. Please sort this out.

Return reference: RRN-48ec-57b3